Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to getting your premium flashlights into your hands quickly and safely. Please review the details of our shipping operations below.
Domestic Shipping Rates & Estimates
We ship exclusively within the United States. All orders are shipped via reliable surface transportation (USPS Ground Advantage or UPS Ground). Shipping charges for your order will be calculated based on the following flat-rate structure:
| Shipping Option | Order Total | Estimated Delivery Time | Price |
|---|---|---|---|
| Standard Ground | Under $75.00 | 3 – 5 business days | $6.95 |
| Standard Ground | $75.00 and over | 3 – 5 business days | FREE |
Order Processing & Cutoff Times
- Processing Time: All orders are processed and shipped within 1 business day.
- Weekend Fulfillment: Orders are processed Monday through Friday. Orders placed over the weekend or on major holidays will be shipped the following business day.
- Tracking: You will receive a shipment confirmation email with your tracking number(s) as soon as your order leaves our Virginia facility. Tracking is typically active within 24 hours.
Lithium Battery & Surface Transport Safety
We strictly adhere to all federal and carrier safety guidelines regarding the transport of lithium-ion technology. Because our items contain high-capacity lithium cells, all packages travel safely via dedicated ground/surface transportation. This completely eliminates air transit risks, ensures full safety compliance, and prevents unexpected customs or hazardous material delays.
Fully Insured Deliveries
We want to ensure your investment arrives safely. To provide absolute peace of mind, we fully insure every package at no extra cost to you.
- Damaged Items: If your order arrives damaged, please take photos of the packaging and the item immediately and contact us within 3 days of delivery so we can file a carrier claim and issue a replacement.
- Lost or Missing Packages: If your tracking number shows "Delivered" but you cannot locate your package, please check with neighbors or your local delivery driver first. If it remains missing after 3 business days, contact our support team so we can open an investigation with USPS or UPS.